OFFGRID NOW® SUPPORT
Welcome to the OFFGRID NOW® Support portal. Everything you need to operate your OFFGRID NOW® power cabinet is here, as is our Customer Care team should you need us.
Solar PV Support
Support For Electricians
STC Battery Rebate Eligibility (July 2026)
OFFGRID NOW's Brad Vanders breaks down STC rebate eligibility for solar batteries as of July 2026. Learn the general requirements, the off-grid specifics, and the important clarification that lets multiple dwellings — like tiny homes and granny flats — each qualify for their own battery rebate on a single property.
How to connect your inverter to WIFI
Brad Vanders from OFFGRID NOW® explains how to connect your DEYE inverter to Wi-Fi via the DEYE Cloud app. Covers connection options (4G dongle, home Wi-Fi, Starlink), prep steps like noting passwords and using a 2.4GHz network, then walks through configuring the logger and pairing your phone with the USB data logger.
Rack-mounted Battery Support FAQ
A list of Frequently Asked Questions (FAQ) in rack-mounted battery support.
SOLARBATT B20L51V100 LFP Battery
The SOLARBATT B20L51V100 is a rack-mounted, deep-cycle Lithium Iron Phosphate (LiFePO4/LFP) battery module designed primarily for solar energy storage systems.
KIJO LFP48-100 Lithium Iron Phosphate Battery
The KIJO LFP48-100 (also referred to as the KJ LFP48-100) is a 48-volt Lithium Iron Phosphate (LiFePO4 or LFP) battery pack designed primarily for residential and commercial energy storage.
AESON POWER LithoDyne APS 5000 Battery
The AESON POWER LithoDyne APS 5000 is a 51.2V (often referred to as 48V) Lithium-Iron Phosphate (LiFePO4) battery module designed for energy storage and power backup.
System Manuals for ENOPTE Power Systems
List of downloadable system manuals for ENOPTE solar battery systems.
System Manuals for OFFGRID NOW® Power Systems
List of downloadable system manuals for OFFGRID NOW® solar battery systems.
OFFGRID NOW® Power Cabinet Start-up Procedure
Support Video for the OFFGRID NOW® Power Cabinet Start-up Procedure.
Troubleshooting the Maxwatt MX15000DSE Generator
Having trouble with your Maxwatt MX15000DSE? This support guide walks you through the most common faults — hard starting, electric start failures, power loss, overload trips and no DC output — plus safety warnings, key specifications, servicing advice, a pre-repair checklist, and full warranty terms. Most issues resolve in minutes.