Generator Support FAQ
A list of Frequently Asked Questions (FAQs) for Generator Troubleshooting in OFFGRID NOW® Power Cabinets.
Q. Where can I find the Warranty, Data Sheet or Operations Manual for my generator?
For all other generators check with the manufacturer.
Q. My generator will not start via the press button.
A. The generator battery may be flat. Try starting it with the pull cord. If still no luck contact support.
Q. My generator auto-start is not working.
A. The generator battery may be flat. Try the Press button start, if this works then check with Offgrid Now support the Gen Autostart settings. If the press button does not work the battery maybe flat.
Q. My generator battery is flat.
A. If the generator Autostart is on, the battery can drain within 1-2 weeks. In this case a trickle charger is necessary to keep battery topped up. For a temporary fix, start the generator via the pull cord and the the battery should charge.
If the battery is very flat a trickle charger or manual generator start may not bring it up, in which case you should charge with a 5amp + charger. If the battery is suspected as faulty, contact the generator manufacturer for help.
If urgent, disconnect the battery and take it to a store such as Battery Works for testing and possible replacement. (Note: for some generator suppliers the battery is not a warranty item).
Q. My generator requires a trickle charge.
A. Contact OFFGRID NOW to order a trickle charger.
If you have read these FAQ’s and are still experiencing issues, please Lodge Support Ticket.
