Rack-mounted Battery Support FAQ
Are you having trouble with your battery? Here is a list of Frequently Asked Questions (FAQs) to help you troubleshoot battery issues.
Q. Where can I find the Warranty, Data Sheet or Operations Manual for my rack-mounted battery?
Q. My Battery Is Flat
Check solar panels are not shaded, noting shade on any one panel can effect the full solar string connected.
Check the weather, if overcast you might need a generator.
Check appliances are not drawing more power than expected.
Contact OFFGRID NOW for a possible solar panel or battery expansion.
Q. My battery alarm light is showing or beeping.
This will occur if battery is lower than 10% in charge. Connect backup power source.
Q. I suspect that not all batteries are working
Check the battery data cables and DIP Switch positions depending on your batt technology.
To restart battery pack without loosing power, turn each battery OFF for 10 sec then back ON. Do each battery in the pack separately in sequence.
For a more robust restart, follow the shutdown procedure in your system manual follower by start-up.
Q. The temperature is below zero and my batteries are not charging.
Lithium Iron Phosphate batteries in general cannot be charged below 0 deg C, however will continue to discharge down to -20 degrees. When an OFFGRID NOW power system is installed in environments that are falling below zero, it is necessary to fit a heater and insulation kit to the battery chamber which can be supplied on request.
Q. My batteries are getting very hot.
If the Cabinet is of a darker colour and exposed to full sunlight, the fans will work harder to exhaust the heat. In this case it is suggested to fit a sun shield insulation kit which can be installed to the cabinet lid easily and relatively inexpensive. Cabinets post July 24 will automatically be fitted with the sun shield.
If you have read these FAQ’s and are still experiencing issues, please Lodge Support Ticket.
