Inverter Support FAQ
A list of Frequently Asked Questions (FAQs) for Inverter Troubleshooting in OFFGRID NOW® Power Cabinets.
Q. My inverter is beeping.
For DEYE inverters, the default setting is to start beeping at 15% noting the system will shut down at 10%. Connect the backup power source. The beeping will stop at the default level of 20% and the system will restart.
Q. My inverter shut down due to a flat battery.
This will occur if the battery reaches the lower default level normally set to 10%. Connect the backup generator or grid power urgently to charge battery until the solar panels take over.
If the Inverter does not start back up within 5 minutes, restart each battery individually whilst the backup power is connected. Turn each battery OFF for 10 sec then back ON. Do each battery in the pack separately in sequence.
Q. My inverter shut down due to overload.
This will occur if the inverter is overloaded. Turn off the appliance causing the overload condition immediately. The inverter should restart automatically within 30 seconds. If not for DEYE inverters only press the Blue botton on the left side of the inverter until the display switched off. Then press the button again to restart the inverter. For other inverters perform a full system shut down and start up.
Q. The inverter will not restart.
Depending on the Inverter type, they can take up to 5 minutes to startup. If not starting up, perform a full shutdown and start up procedure.
Q. My inverter is getting hot.
If the Cabinet is of a darker colour and exposed to full sunlight, the fans will work hard to exhaust the heat. In this case it is suggested to order a sun shield insulation kit which can be fitted to the cabinet lid easily and relatively inexpensive. Cabinets post July 24 will automatically be fitted with the sun shield.
If you have read these FAQ’s and are still experiencing issues, please Lodge Support Ticket.
